Starting to Get a Handle on This New Job

Today at work I took about 20 calls or so. (I think that is what the computer said). I am feeling pretty comfortable giving people help. I think I might actually be starting to sound like I know what I am talking about because by the end of the calls I took, people seemed to be genuinely satisfied with my help. At first they just kind of seemed like, "Yea, whatever, thanks I guess." I could have taken more calls, but I had to do some training on telephone repair support and then just went over some other basic training stuff with my trainer Ruben.