Resume

Objective

To obtain a position in the IT - Computer Networking industry where I can use my education and skills to the benefit of both employer and myself.

Education

ITT Technical Institute - Grand Rapids, MI

Associate of Applied Science, IT - Computer Networking Systems Technology

Graduation: September 2002



Lansing Community College - Lansing, MI

Computer Experience

• Website development using xHTML, CSS, PHP and MySQL. Also familiar with running and serving web applications using Perl and PHP.
  
• Running webservers based off of Linux/BSD platforms and Apache
  
• Developing internal tools and apps to increase office productivity.
  
• Email and phone technical support for various Internet services for residential and business customers.
  
  
• Experience repairing and troubleshooting PC's hardware and software.
  
• Experienced with all versions of Windows including 3,95,98,2000,NT,XP,CE, and Vista.
  
• Experinced with various flavors of Linux.
  
• Experience with handheld computers such as Palm OS and Pocket PC.
  
• Experience in building PC's.

Work History

Liquid Web

Lansing, MI

Technical Support

Sept 2007 - Present

Support for web hosting services.

CoreComm

East Lansing, MI

Helpdesk

May 2007 - Aug 2007

Perform internal IT for Linux and Windows systems. Handle technical support escalations and perform email based technical support.

CoreComm

East Lansing, MI

Lead Project Developer

Aug 2006 - Aug 2007

Administer servers, manage and maintain internal tools and scripts. Manage intranet web site.

CoreComm

East Lansing, MI

Technical Support Coach

Mar 2006 - May 2007

Coaching duties include training new employees, doing evaluations, and developing training materials.

CoreComm

East Lansing, MI

Technical Support Lead

Sept 2005 - May 2007

Perform supervisor tasks including managing call center, maintaining service levels and dispatching technicians to repair network issues.

CoreComm

East Lansing, MI

Technical Support Representative

Feb 2004 - Mar 2006

Responsibilities include providing phone based technical support for dial-up, DSL, and wireless Internet service including troubleshooting connection problems, networking issues, e-mail problems and configuring PC's. Also handle residential and business telephone repair support including supporting VoIP phone service.

Network Medics

Eaton Rapids, MI

Technical Support

Sept. 2003 - Feb. 2004

Responsibilities include maintaining, troubleshooting and upgrading computers and networks for a number of different clients.

McDonald's

Charlotte, MI

Assistant Manager

May 1998 - Feb. 2004

Responsibilities include assisting customers in a fast paced environment, personnel management including scheduling, motivating, delegating, and discipline, and evaluations, store maintenance, cash handling, quality control, inventory and report creation and analysis.